Refund Policy
MMRY Refund Policy
Returns must be requested within 72hrs of receiving your purchase, and returned to us within 7 business days Domestic or 18 business days International. Upon receiving your return please allow up to 3 business days for your return to be processed.
MMRY does not offer "change of mind" refunds. We also do not offer refunds to international customers who refuse to pay customs fees, taxes or any other charges.
If you require an exchange or change of size, you will need to place a new order with your credit note provided. The credit note will be provided once the item has reached us and has been inspected. Due to holding small quantities of stock on hand, MMRY cannot always guarantee that we will have your preferred style/size in stock.
Please note, full refunds (payment returned via payment method) will never be issued unless an item is faulty or there is any wrongdoings on our end.
Terms & Conditions
The item must be in original condition, and in is original packaging. Please take care when trying on your garments/accessories for the first time, as we do not accept items that have makeup marks, stains and/or smell of perfume, or odour. An item also must not be worn, washed or altered in any way.
MMRY has the rights to deny any items that aren't returned in their original condition & packaging.
MMRY does not offer free returns, meaning the costs to return an item is at the customers expense. We recommend sending your return with a postal service that can provide tracking to avoid any issues.
Why we can't guarantee exchange of size/style
Due to holding small quantities of stock on hand, MMRY cannot always guarantee that we will have your preferred style/size in stock. Until your return reaches us, stock cannot be held or put aside.
Faulty Items
If you have received a faulty item, we are sorry! All items are inspected before they are sent but sometimes things are missed. Please email us at info@mmry.store with supporting images/videos so we can determine the next steps. Once your item is returned and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within the following days.
Please note, if an item has already been worn then it cannot be deemed faulty. This does not include trying the item on.
Cost of Returns
The return shipping cost is to be covered by the customer. MMRY will not reimburse this cost.
We appreciate your understanding, MMRY